Shipping policy

Shipping Policy

Crammy’s Collectibles ships orders using the shipping methods displayed during checkout.

Processing Times

We aim to process orders within 1–3 business days after payment has been successfully received.

Processing times are separate from carrier transit times and may be longer during major product releases, conventions, holidays, sales, or periods of unusually high order volume.

Shipping Estimates

Any delivery date or transit time displayed during checkout is an estimate unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, transit times may be affected by weather, carrier delays, customs processing, service disruptions, or other circumstances outside our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment or has been transferred to the carrier.

Tracking

Where tracking is included with the selected shipping service, tracking information will be provided after shipment.

Carrier tracking information is supplied by the carrier and may take time to update after a shipment has been accepted.

Lost or Damaged Shipments

If your tracked shipment appears to be lost or arrives materially damaged, please contact us at support@crammysco.com as soon as reasonably possible.

For damaged shipments, please retain the product, shipping packaging, mailing label and packing materials and provide clear photographs when requested. These materials may be required for a carrier claim.

We will assist with eligible carrier investigations or claims where appropriate.

International Orders

Customers ordering outside Canada are responsible for any applicable import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country unless checkout expressly states otherwise.

Customs processing may delay delivery.

Customers are responsible for ensuring that products they order can legally be imported into their destination country.

Incorrect Items

If we ship an item different from the item ordered, please follow the process described in our Return and Refund Policy.